Contact Us

Sweepstakes Casinos is an independent research and comparison site covering sweepstakes casinos and social casinos available to players across the US. This page explains what we can help with, what we can't, and the best way to reach us depending on what you need.

What we can help with

Our team researches and compares sweepstakes casino platforms — how the Gold Coins and Sweepstakes Coins model works, what welcome offers actually involve, and what to check before creating an account. If you have a question about any of that, or you've spotted something on our site that looks outdated or wrong, we want to hear from it. Typical reasons readers get in touch include:

• Flagging an offer, rating, or piece of information on this site that seems out of date or inaccurate
• Asking a general question about how the sweepstakes model works or how prize redemption is typically structured
• Suggesting a platform for us to research and potentially add to our comparisons
• Reporting a broken link, display issue, or something else wrong with the site itself
• General feedback on our About Us page, our review approach, or the site as a whole

What we can't help with

Because Sweepstakes Casinos is a comparison and review site, not a sweepstakes casino operator, there are some things outside what we can do:

• Account issues — We don't hold player accounts, so we can't reset passwords, verify identity, or access anyone's balance on a third-party platform. Any account, login, or verification issue needs to go directly to the operator in question, usually through the support link inside their own site or app.
• Redemption or payment disputes — Questions about a specific redemption request, a delayed payout, or a rejected withdrawal need to be raised with that platform's own customer support team, since only they can see the account and transaction details.
• Legal advice — We can explain how sweepstakes promotions generally work and point out where eligibility rules and state restrictions apply, but we can't tell you whether a specific site is legal for you to use in your state. If you're unsure, checking the operator's own terms and, where needed, speaking with a legal professional is the safer route.

Before you get in touch, a few things worth knowing

A lot of the questions we receive are already answered elsewhere on the site, so it's worth checking these first:

• Sweepstakes casinos run on a dual-currency model. Gold Coins are typically used for casual, no-stakes play, while Sweepstakes Coins can usually be redeemed for prizes once minimum thresholds and verification steps are met. No purchase is necessary to participate — legitimate platforms offer a free way to receive Sweepstakes Coins, such as daily login rewards or a mail-in alternative method of entry.
• Availability isn't nationwide. Sweepstakes casinos are governed largely at the state level in the US, and individual operators decide which states they serve. Some states have restricted or taken action against this model, and the rules can change. Always check an operator's current eligible-state list rather than assuming a platform is available where you live.
• Age requirements differ by operator. Some platforms accept users from 18, others require 21, either everywhere or in specific states. This is set by the operator's own terms, so confirm it directly before signing up.
• Prize redemptions may carry tax implications. Depending on the amount and your state, redeemed prizes can be taxable, so it's worth keeping records and checking official guidance if you redeem anything of value.
• Identity verification is standard before any redemption. Expect to provide a government-issued photo ID and, in some cases, proof of address before a platform releases a prize.

For more on how state-level rules and player protections generally apply, our Responsible Gambling page and Terms and Conditions page cover the ground rules for using this site and the topics we write about.

How we handle commercial relationships

Sweepstakes Casinos may earn a commission if a reader signs up with a platform through a link on this site. That relationship never decides our editorial ratings or the order platforms appear in — commission is not a factor in how we assess or rank any operator. If you're contacting us about a possible conflict of interest or want clarification on how a specific comparison was put together, say so directly and we'll address it.

Getting a useful response

Whatever you're reaching out about, a few details help us respond properly the first time:

1. The specific page, platform name, or offer you're asking about
2. What you expected to see versus what you actually found
3. Your state, if the question relates to eligibility or availability
4. Screenshots or a link, if you're flagging something that looks wrong

If your question is really about a specific platform's account, redemption, or support issue rather than our content, the fastest route is almost always that operator's own help channel — they're the only ones with access to your account details.